Service Policy | Wash Dry Works

Purpose

Wash Dry Works is committed to protecting the personal and business data of its customers. This policy outlines how we ensure all information is handled lawfully, securely, and transparently, maintaining confidentiality, integrity, and availability at all times.

Scope

This policy applies to all employees, contractors, and third parties who collect, process, store, or access data on behalf of Wash Dry Works.

Data Collection

We collect only the information necessary to deliver services effectively. This may include customer contact details, appliance information, service history, and related communication. Data is collected solely for legitimate business purposes.

Data Storage

All personal and business data is stored securely using appropriate technical and organisational measures, including encryption where applicable. Access to stored data is restricted and monitored.

Access Control

Data access is strictly limited to authorised personnel who require it for their duties. Access rights are reviewed regularly to ensure ongoing security.

Data Usage

Customer data is used only for service delivery, communication, invoicing, and business operations. It will not be used for unrelated purposes.

Data Sharing

Data may be shared with trusted third parties only when necessary for service delivery, under appropriate confidentiality agreements.

Data Retention

We retain personal data only as long as necessary to meet business, legal, or regulatory requirements. Once no longer required, data is securely deleted or destroyed.

Security Measures

Wash Dry Works implements robust physical and digital security measures, including secure systems, password protection, encryption, and regular reviews of practices.

Data Breach Response

In the event of a data breach, Wash Dry Works will promptly contain the incident, assess the impact, and notify affected parties and authorities as required.

Training and Awareness

All staff and contractors receive guidance and training to ensure awareness of data protection responsibilities.

Customer Responsibilities and Liability

Customers must provide accurate appliance details, safe access, and a suitable work environment. We are not responsible for pre-existing faults, unrelated issues, or unsafe conditions. Payment is due immediately upon completion. Cancellations must be made at least 24 hours in advance; cancellations within 24 hours incur a £60 fee (50% of the call-out charge).

Service Warranty and Charges

We offer a 30-day warranty on repairs, covering only the serviced issue. Unrelated faults, new issues, or customer neglect (e.g., misuse, overloading, or failure to follow maintenance advice) are not covered. Parts are charged separately. A standard call-out charge applies for each visit.

Complaints Procedure

If you are unhappy with any aspect of our service, please contact us directly. We aim to resolve all complaints promptly and fairly. If a resolution cannot be reached, we will advise on further steps available to you.

Policy Amendments

Wash Dry Works reserves the right to update this policy as needed. Any significant changes will be communicated to customers.

If you have any questions about this policy, please contact us on 020 3488 6222.